Terms of Sale (public offer)

Version of 6 August 2026

This document is a public offer by Andrii Mihachov, a private entrepreneur registered in Ukraine, to enter into a contract of sale on the terms set out below. It is a public contract under Article 633 of the Civil Code of Ukraine: the same terms apply to every customer.

By placing an order on babywood.shop you accept these terms in full. If you disagree with any part of them, please do not place an order.

Contents

1. General provisions
2. Definitions
3. Subject of the contract
4. Placing an order
5. When the contract is concluded
6. Price and payment
7. Production and delivery
8. Returns and exchanges
9. Product quality and the nature of handmade goods
10. Rights and obligations of the parties
11. Liability
12. Personal data
13. Force majeure
14. Disputes
15. Term and amendments
16. Seller’s details

1. General provisions

1.1. The Seller is Andrii Mihachov, a private entrepreneur registered in Ukraine, taxpayer registration number 2898010290, entry in the Unified State Register No. 2 522 000 0000 037850 of 26.02.2008.

1.2. The Seller sells goods under the Baby Wood trademark through the online shop at babywood.shop.

1.3. This contract is concluded in the Ukrainian language, as required by Article 11(14) of the Law of Ukraine “On Electronic Commerce”. This English page is a translation for convenience and is not itself the contract; the Ukrainian text prevails in case of any discrepancy.

1.4. The version of these terms published on the site at the moment you place your order is the version that applies to it.

2. Definitions

Site — the online shop at babywood.shop, including all of its language versions.

Seller — the private entrepreneur identified in section 16.

Customer — an individual who places an order on the Site for personal use, not connected with business activity.

Goods — an item from the Site’s catalogue: cribs, cocoons, rocking stands, mattresses, mobiles, baskets and other handmade items.

Order — a duly completed request by the Customer to purchase Goods.

Custom order — Goods made to parameters chosen by the Customer: non-standard dimensions, an individually selected cord colour, engraving, or other personalisation.

Offer — this document.

Acceptance — the Customer’s acceptance of these terms in the manner described in section 5.

3. Subject of the contract

3.1. The Seller undertakes to transfer ownership of the Goods to the Customer, and the Customer undertakes to accept and pay for them on the terms of this contract.

3.2. The description, specifications, appearance and price of the Goods are given on the relevant page of the Site. Photographs show what the item looks like; slight variation in shade is possible due to the Customer’s screen settings and the natural variability of the material (see section 9).

3.3. Sales are made at a distance: the Customer has no opportunity to inspect the Goods directly before the contract is concluded.

4. Placing an order

4.1. The Customer places an Order on the Site, selecting the Goods and providing the information needed to perform the contract: name and surname, telephone number, email address and delivery address. The Seller does not request information that is not necessary to perform its obligations.

4.2. By placing an Order the Customer confirms having read the information about the Goods, their price, payment terms, production and delivery times, warranty obligations, and the procedure for terminating the contract.

4.3. After an Order is placed, the Seller promptly sends a confirmation of the Order to the email address provided, setting out all the terms of the contract. That confirmation is the document evidencing the transaction.

4.4. The Seller may decline to confirm an Order if the Goods are unavailable, if the details provided do not allow delivery, or if the Order was placed in error. The Seller will inform the Customer and refund any amount paid in full within seven days.

5. When the contract is concluded

5.1. Placing an Order on the Site and/or paying for it constitutes acceptance of this Offer. By taking either action, the Customer accepts all the terms of this contract.

5.2. The contract is concluded at the moment the Seller receives the Customer’s acceptance, that is, when the Order reaches the Seller.

5.3. The place of conclusion of the contract is the Seller’s actual place of residence, stated in section 16 of this Offer.

5.4. The contract remains in force until both parties have fully performed their obligations.

6. Price and payment

6.1. Prices on the Site are stated in Ukrainian hryvnia (UAH) and include all taxes and mandatory charges payable by the Customer on purchase. The Seller is a single-tax payer of the third group at a rate of 5% and is not registered for VAT, so no VAT is shown separately in the price. Delivery cost is not included in the price of the Goods and is stated separately.

6.2. The price stated in the Order confirmation is fixed and will not change.

6.3. Settlement is made in UAH only. Where the Site displays a price in another currency, that is an indicative conversion; the amount charged is determined in UAH. The conversion rate, fees and other card terms are set by the Customer’s bank and are outside the Seller’s control.

6.4. Online payment is processed through the WayForPay payment service. The Customer enters card details on the payment provider’s secure page; the Seller neither receives nor stores them. The payment page offers:

• payment card — Visa, Mastercard or PROSTIR;
• Apple Pay and Google Pay;
• payment in instalments through the service’s partner banks — the number of instalments and the available banks are chosen by the Customer on the payment page;
• payment by invoice — the service generates an invoice which the Customer pays at any Ukrainian bank branch. The Order goes into production once the funds are received; crediting time depends on the Customer’s bank.

The exact set of available methods is determined by the payment service settings and is shown on the payment page at the moment of payment.

6.5. Cash on delivery — payment on collection at the carrier’s branch. This is a carrier service, not a payment service. Available for delivery within Ukraine only. The carrier’s money-transfer fee is paid by the Customer according to the carrier’s tariffs.

6.6. For Custom orders the Seller may ask for an advance payment. Its amount is agreed with the Customer before production begins.

7. Production and delivery

7.1. Production time and delivery time are counted separately. The total waiting time is the sum of the two.

7.2. Production takes 14 working days. For Custom orders this is counted from the day all parameters of the item are agreed with the Customer.

7.3. In any event, the Seller hands the Goods to the carrier no later than thirty days from the conclusion of the contract, unless the parties have agreed a different period in writing.

7.4. Delivery within Ukraine is made by Nova Poshta, Ukrposhta and Meest Express — to a branch, a parcel locker, or to an address, at the Customer’s choice.

7.5. International delivery is available to the countries listed on the “Shipping & Payment” page. International delivery times depend on the carrier and on customs procedures in the destination country.

7.6. Delivery cost is determined by the carrier’s current tariffs and is paid by the Customer, unless the Site expressly states otherwise.

7.7. Customs duties, fees and taxes of the destination country on international deliveries are paid by the Customer. The Seller does not control the customs procedures of other states and does not reimburse such charges.

7.8. Risk of accidental loss or damage passes to the Customer when the Goods are handed over to the Customer or to the carrier.

7.9. The Customer should inspect the parcel on receipt. If the packaging or the Goods show external damage, the Customer should have the carrier’s representative draw up a report and notify the Seller the same day.

8. Returns and exchanges

8.1. The Customer may terminate this contract within fourteen days of receiving the Goods by notifying the Seller. No reason needs to be given.

8.2. This applies to all Goods, including Custom orders. Ukrainian law permits a seller to exclude made-to-order items from this right, but the Seller deliberately does not rely on that exclusion and accepts the return of any item it makes.

8.3. To terminate the contract, contact the Seller at legal@babywood.shop or by telephone at +380 (63) 180-38-79, quoting the Order number. The Seller will provide the address to which the Goods may be returned.

8.4. The cost of return shipping on termination of the contract is borne by the Seller.

8.5. The Goods are returned unaltered. Unpacking, inspecting or examining the Goods does not affect the right to terminate. If the Goods have been used, damaged, or have lost their saleable condition through the Customer’s fault, the Seller may reduce the refund by the corresponding loss in value.

8.6. A refund is made no later than seven days after the Seller receives the returned Goods, by the same method used for payment. Where that is not possible, it is made to bank details supplied by the Customer.

8.7. Separately from the right to terminate, the Customer may exchange goods of proper quality within fourteen days, not counting the day of purchase, if the item did not suit in shape, size, colour or dimensions, provided that its saleable condition, consumer properties, labels and the sales receipt have been preserved. The list of goods not subject to exchange on this ground is set by Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994; Baby Wood items are not on that list.

8.8. The return terms are explained at greater length and in plainer language on the “Returns & Exchanges” page. In case of any discrepancy, this section governs.

9. Product quality and the nature of handmade goods

9.1. The Goods are made by hand from natural materials — wood and cotton cord.

9.2. The following are natural properties of the material, not defects: differences in shade and grain between items and within a single item; knots and small natural inclusions; minor differences in cord shade between batches; the microscopic irregularity of weaving inherent in handwork; dimensional variation within ±2 cm.

9.3. A defect is anything that makes the item impossible or unsafe to use for its intended purpose: a crack in a structural element, delamination, a splinter on a working surface, instability of the structure, a break in the finish, or weaving that comes undone.

9.4. Clause 9.2 does not limit the Customer’s right to terminate under section 8: if the item is not to your liking because of the shade of the wood, that is sufficient reason to return it within fourteen days.

9.5. If defects appear within the warranty period, the Customer may demand a proportionate reduction of the price, free rectification of the defects within a reasonable time, or reimbursement of the cost of rectifying them. Where the defects are substantial — termination of the contract with a refund, or replacement of the Goods, at the Customer’s choice.

9.6. A demand for free rectification is satisfied within fourteen days of being made, unless the parties agree otherwise. On termination, funds are refunded no later than seven days.

9.7. The warranty period for the Goods is 12 months. Where no warranty period is set, the Customer may raise claims about defects within two years of receiving the Goods.

9.8. Claims are considered on presentation of the sales document issued with the Goods.

10. Rights and obligations of the parties

10.1. The Seller undertakes to: deliver Goods matching the description on the Site; provide the Customer, before the contract is concluded, with all information required by Article 13 of the Law of Ukraine “On Consumer Rights Protection”; observe production times and the deadline for handing the Goods to the carrier; consider the Customer’s enquiries; protect the Customer’s personal data.

10.2. The Seller may: decline to confirm an Order in the cases set out in clause 4.4; change its range, prices and these terms for the future, without affecting Orders already confirmed; engage third parties to perform the contract (carriers, payment services).

10.3. The Customer undertakes to: provide accurate information needed to perform the contract; pay for the Goods on the agreed terms; accept the Goods or give notice of refusal; inspect the parcel on receipt.

10.4. The Customer may: receive full information about the Goods before purchase; terminate the contract under section 8; raise quality claims under section 9; contact the Seller on any matter concerning the contract.

11. Liability

11.1. The parties are liable for failure to perform or improper performance of the contract in accordance with the law of Ukraine.

11.2. The Seller is not liable for: the timing, tariffs or conduct of delivery services; customs procedures, charges or delays in the destination country; inability to perform the contract because of inaccurate details provided by the Customer; a mismatch between the shade of the Goods and the colour reproduction of the Customer’s screen.

11.3. The Seller is not liable for use of the Goods otherwise than for their intended purpose or contrary to the care and use guidance provided.

11.4. Nothing in this contract limits the Customer’s rights as a consumer under the law of Ukraine. Any term conflicting with the law is void to the extent of that conflict; the remaining terms stay in force.

12. Personal data

12.1. By placing an Order, the Customer provides the Seller with personal data to the extent needed to perform the contract.

12.2. The legal basis for processing that data is the conclusion and performance of a transaction to which the Customer is a party (Article 11(1)(3) of the Law of Ukraine “On Personal Data Protection”; Article 6(1)(b) GDPR). Separate consent is neither required nor requested for this purpose.

12.3. The categories of data, the purposes of processing, the third parties to whom data is transferred, retention periods and the Customer’s rights are set out in the Privacy Policy, which forms an integral part of this contract.

13. Force majeure

13.1. The parties are released from liability for non-performance caused by force majeure: military action, natural disaster, acts of public authorities, failures of critical infrastructure, or suspension of delivery services or payment systems.

13.2. The party affected notifies the other party without delay.

13.3. If force majeure lasts more than sixty days, either party may terminate the contract; amounts paid for the unperformed part are refunded to the Customer.

14. Disputes

14.1. Disputes are resolved through negotiation. Enquiries should be sent to legal@babywood.shop and are considered within thirty calendar days.

14.2. If no agreement is reached, the dispute is resolved in court in accordance with the law of Ukraine. The place of conclusion of the contract is the address given in clause 5.3.

14.3. The law of Ukraine applies to the relationship between the parties.

14.4. If the Customer is resident in a Member State of the European Union, clauses 14.2 and 14.3 do not deprive the Customer of the rights conferred by the mandatory consumer protection law of the Customer’s country of residence.

15. Term and amendments

15.1. This Offer is in force from the moment it is published on the Site until withdrawn by the Seller.

15.2. The Seller may amend these terms by publishing a new version on the Site. Amendments do not apply to Orders confirmed before publication.

15.3. The Customer should check the current version of the Offer before placing each Order.

16. Seller’s details

Private entrepreneur Andrii Mihachov

• Taxpayer registration number: 2898010290
• Entry in the Unified State Register of Ukraine: No. 2 522 000 0000 037850 of 26.02.2008
• Registered address: 54037, Mykolaiv, vul. Znamenska 47, Ukraine
• Actual place of residence: 54037, Mykolaiv, vul. Znamenska 47, Ukraine
• Telephone: +380 (63) 180-38-79
• Email: legal@babywood.shop
• Website: https://babywood.shop