Questions and Answers
These are the questions we are asked most often — about shipping, price, payment, colours and made to order lead time. The sections follow the order in which they are actually asked.
Not found your question? Write to us: hello@babywood.shop, +380 (63) 180-38-79, Mon–Fri 9:00–21:00, Sat–Sun 10:00–18:00 (Kyiv time).
Shipping
Nova Poshta — to a branch, a parcel locker or by courier to the door. Ukrposhta and Meest Express — to a branch or by courier. You choose the method in the order form and put the branch number in the order note. We deliver to any town or village in Ukraine served by the carrier you choose.
At the carrier’s current rates, paid on receipt. We add no mark-up of our own, and it is not included in the item price.
After the piece is finished. The time has two parts: 14 working days of making, then the carrier’s transit — usually from one day within Ukraine. In any case we hand the item to the carrier no later than thirty days from the day the order is placed.
Yes — to the European Union, the United Kingdom, the USA and Canada. Transit times depend on the carrier and on customs in the destination country, and are usually considerably longer than domestic ones; write to us before ordering and we will quote the exact cost. The order form has an “International shipping” option for this: choose it and put your full address with postcode in the “Delivery and order notes” field. Any duty, fees and taxes charged by the destination country are paid by the recipient. Cash on delivery does not work internationally: international orders are paid in advance.
The box with a basket weighs 12 kg — not heavy, but large: 80 × 42 × 32 cm. Collecting it yourself is realistic, though a trolley or a second pair of hands helps at the branch. Box weight and dimensions for each item are given on its product page.
More about delivery — Shipping & Payment.
Price
The price of every item is on its own page in the catalogue and depends on the model and the size. Prices on the site are always current; we keep no separate price list.
The complete set: basket, orthopaedic mattress, rocking stand, pendant, packaging and storage covers. Nothing needs buying separately. Delivery is not included in the price and is charged separately.
Yes. All settlement is in hryvnia, and prices include all taxes and mandatory charges. If the site shows a price in another currency, that is a reference conversion: the amount charged is set in hryvnia, and the rate and any fee are set by your bank.
Payment
By Visa, Mastercard or PROSTIR card, Apple Pay or Google Pay, in instalments or on 0% credit from Monobank, by bank transfer — or cash on delivery within Ukraine. Online payments go through WayForPay: you enter your card details on their secure page, and we neither see nor store them.
Yes, we do. Write to us before placing the order and we will agree how to process the payment.
Yes — instalments and 0% credit from Monobank. You can split the amount into several payments on the payment page itself; the number of payments and the bank are chosen there too, and the options available depend on your card. Instalments and bank transfer work within Ukraine only — they are products of Ukrainian banks.
Yes, within Ukraine. It is the carrier’s service rather than a payment provider’s: the transfer fee is paid by the recipient at the carrier’s rates. For pieces made to your own parameters we may ask for a deposit — the amount is agreed with you before work starts.
The full list of methods — Shipping & Payment.
Colours
Available colours are shown on each product page, as swatches or photographs. For baskets the colour is chosen on the product page itself; for items without a colour selector, leave the shade you want in the order note.
Shades on a screen can differ from the real thing. If the exact tone matters to you, write to us — we will advise and send extra photographs.
Yes. Tell us which shade you need and we will say whether that cord exists and work out the time.
Sizes, age and choosing a model
We make baskets in two sizes: Standard 70 × 40 cm and Comfort 80 × 40 cm. Dimensions for everything else are given on the individual product pages.
The 70 × 40 suits roughly to 5–6 months, the 80 × 40 to 7–8 months. After that a baby outgrows the side.
By the base size only: 80 × 40 against 70 × 40. Contents of the set, materials and quality are identical.
At night as well. Many parents stand the basket flush against their own bed — it makes night feeds easier, without getting up.
Made to order lead time and availability
14 working days. For pieces made to your own parameters — your own size, your own cord colour, engraving — the clock starts on the day we have agreed all the details with you.
Every piece is crocheted to order — there is no warehouse of finished items. That is why the made to order lead time is the same for catalogue positions and for custom ones.
Count 14 working days for making plus the shipping time. If the date is critical, write to us before ordering and we will tell you honestly whether it can be done.
What is included, and custom orders
The set is complete: basket, mattress, rocking stand, pendant, packaging and covers. Nothing needs buying separately.
Yes, the basket and the stand can be ordered separately — write to us and we will work out what you actually need.
No. Baskets and nests include the mattress, and its cover comes off for washing.
Yes. Write to us with what you need — we will agree the parameters and work out the time.
Care and materials
Delicate cycle, low temperature, no bleach, minimum spin. The exact cycle for a particular item is given on its label.
Oeko-Tex certified cotton in the cord and the textiles, natural wood — solid birch, no lacquer or paint — and pressed linen in the mattress. The composition of each item is given on its product page.
Yes, pressed linen, with a registration certificate from the Ministry of Health of Ukraine and a state patent. We show the documents on request.
Returns and exchanges
Return it within fourteen days of receipt, without explaining why. We pay the return shipping. That applies to pieces made to your own parameters as well — formally we could refuse, and we do not use that right.
Within seven days of the item reaching us. By the same method you paid: card payments go back to the card; cash on delivery or a transfer goes to the details you provide.
Inspect the parcel at the branch. If the box is crushed or torn, or the item is damaged, ask the carrier’s representative to draw up a report, photograph the packaging and the item, and write to us the same day at legal@babywood.shop or call +380 (63) 180-38-79.
Full conditions — Returns & Exchanges and the Terms of Sale.